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For Current Patients

You've taken the first steps to a lifetime of great oral health for your family. Now's the time to continue your daily routine and schedule your regular visits. Learn here about how daily care and regular check-ups are the best ways to ensure a healthy smile for a lifetime.

Did someone in your family just get treatment? If you have any questions about how to care for yourself or your family member, please don't hesitate to call your local office to speak with a dental professional.

Clinical quality is our number one focus.

Our commitment to continually measuring and monitoring our clinical treatment with several levels of dental professionals is a distinguishing feature of Kool Smiles. See how we use several levels of oversight to make sure your treatment is done to professional standards. Watch the video »

Patient Support

As a current patient, you have several ways to contact us. We encourage you to contact your local office using the location finder.

Our Patient Support Center has extended hours to help you (all times are Eastern Time: Mon.-Fri. 7 a.m. to 9 p.m.; Sat.: 8 a.m. to noon; Sun.: noon to 6 p.m.): 1-866-GET-KOOL (1-866-438-5665)

 

Billing and Insurance Support

If you have questions about Kool Smiles billing, please contact our billing support center at: patientbilling@koolsmilespc.com or call 1-888-811-6511.

 

Patient Satisfaction

At Kool Smiles we take customer satisfaction seriously. We believe our patients deserve to know about their provider, so we report publicly on customer surveys and complaints in our Quality Report. We´re proud that Kool Smiles reviews from customer surveys are very positive—97% of our patients say that they are likely to return as well as refer others to our office.

If you would like to share your experience so we can learn how to better serve you and other patients, please call our toll-free Patient Satisfaction Hotline. Be sure to leave your contact information and the date and location of your visit, and let us know about your experience.

Patient Satisfaction Hotline: 1-888-644-9144

 

Manage Your Communications

At Kool Smiles we respect your privacy and will do our best to update your contact preferences. If you´d like to be removed from any of our campaigns, here are the instructions.

For mail, please look at the area on your mailing that is just above your address. You´ll see a number code. Then call us toll free at 1-866-644-9659 and give the representative that number code. If you no longer have the mailing, please tell the representative your name and full mailing address. Please note that it can take 4 to 6 weeks to be removed from all our mail lists.

To remove your phone number from our call center, please fill out the form here. Note that you may continue to receive reminder calls for upcoming scheduled appointments as a courtesy.

See our Friends and Family

Sharing the news about Kool Smiles is an easy way for you to improve the health of others in your community. Friends and family can benefit from your experience too. Watch the video »

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Making an appointment is easy for you and your family!

Fill out the form once and we'll call you to create your appointment(s).

If you're in pain and need an immediate appointment, please call 1-855-223-KOOL.

Your information

Your location

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Kool Smiles of [CITY NAME]

123 Main Street
Cityname, ST 44444
(444) 492-0001

Kool Smiles of [CITY NAME]

123 Main Street
Cityname, ST 44444
(444) 492-0001

Kool Smiles of [CITY NAME]

123 Main Street
Cityname, ST 44444
(444) 492-0001

  • Looking for a general dentist who will see your children?

    Try Kool Smiles!

    Kool Smiles was founded in 2002 and was built on the belief that every family has the right to quality dental care in a clean, safe and fun environment. Our first goal is to provide quality and compliant dental care to individuals in communities that typically get overlooked by general dentists. Our services are not just for kids, but since we know children are more likely to have great dental habits if mom and dad do too, we happily care for the entire family.

  • Does Kool Smiles have general dentists that accept Medicaid?

    Yes, all Kool Smiles general dentists accept Medicaid.

    While very few dentistry practices accept Medicaid as a payment option, Kool Smiles, in adherence with its mission to provide quality dental care to underserved children and their parents, proudly accepts Medicaid in every location. To find a participating Kool Smiles general dentist near you, please search for a dentist close to you, or call us today at 1-855-223-KOOL.

  • What is Medicaid and how can I find a general dentist who accepts Medicaid?

    Access to healthcare for millions of Americans

    Medicaid is a government program that provides access to healthcare for millions of Americans who would otherwise be uninsured. Medicaid also provides for dental coverage at varying levels for children and adults. Each state regulates its own Medicaid program in conjunction with the federal government. Unfortunately not many dentists take Medicaid as a payment option or restrict the number of patients they will see. This limits the choices an individual has to see an approved Medicaid dentist. Kool Smiles is unlike most dentists and welcomes all patients, including those with Medicaid coverage.

  • What makes Kool Smiles different from other general dentists who see kids?

    It is our mission to provide high quality dental care in a safe, fun and friendly environment.

    Our offices have been built with families in mind. Our offices feature spacious waiting rooms with a play area for children and most offices feature semi-private treatment areas for adults. We have a fun décor, staff who has been trained to help our young patients, and a desire to make sure all patients receive the dental care they deserve.

  • Does Medicaid cover my child's cost when I go to a participating general dentist?

    Typically Medicaid will cover any recipient under the age of 21.

    Details of what is covered for pediatric dental and adult oral health care varies from state to state. However, coverage typically includes dental pain relief, dental hygiene or teeth cleanings, addressing infections and tooth restorations. For a complete list of services covered in your state, just call us and we'll help you understand your Medicaid dental benefits.

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