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Kool Smiles Patient Satisfaction

At Kool Smiles, we want to make sure everyone leaves with a smile. That's why we have a patient satisfaction program in place to track how we're doing, and we review the results every single month. Surveys are our way of finding out how we're doing. We do hundreds of them every month. We're very happy with the results, and hope you have a great experience, too.

A recent report found that 97% of our patients say they are likely to return to Kool Smiles for dental treatment and to refer us to friends and family. The reason is simple: we make sure the Kool Smiles experience is all about you. It starts with quality dental care provided in a clean, safe, and fun environment. With short wait times and the convenience of appointments that fit around your schedule, you get the quality dental care you want, when you need it.

See how we monitor patient satisfaction

We want to keep smiles on the faces of all of our patients, so we monitor patient satisfaction closely for every office. Watch the video »

While we're proud of our extremely low complaint rate—only 1 in every 4,000 appointments—we want every patient experience to be great. That's why we take every complaint seriously. In fact, our Vice President of Quality is notified of every complaint and responds to each one personally. In addition, Kool Smiles complaints are reported publicly in our Quality Report, which you can read here.

We're proud of our customer reviews. If you, or anyone you know, didn't have a great experience at Kool Smiles, we want to hear about it. Please contact us here so we can follow up with you.

We’re here to take your call now! 877-244-4960

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Fill out the form once and we'll call you to create your appointment(s).

If you're in pain and need an immediate appointment, please call 1-855-223-KOOL.

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Making an appointment is easy for you and your family!

Fill out the form once and we'll call you to create your appointment(s).

If you're in pain and need an immediate appointment, please call 1-855-223-KOOL.

Your information

Your location

Hablo Español

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Kool Smiles of [CITY NAME]

123 Main Street
Cityname, ST 44444
(444) 492-0001

Kool Smiles of [CITY NAME]

123 Main Street
Cityname, ST 44444
(444) 492-0001

Kool Smiles of [CITY NAME]

123 Main Street
Cityname, ST 44444
(444) 492-0001

  • Looking for a general dentist who will see your children?

    Try Kool Smiles!

    Kool Smiles was founded in 2002 and was built on the belief that every family has the right to quality dental care in a clean, safe and fun environment. Our first goal is to provide quality and compliant dental care to individuals in communities that typically get overlooked by general dentists. Our services are not just for kids, but since we know children are more likely to have great dental habits if mom and dad do too, we happily care for the entire family.

  • Does Kool Smiles have general dentists that accept Medicaid?

    Yes, all Kool Smiles general dentists accept Medicaid.

    While very few dentistry practices accept Medicaid as a payment option, Kool Smiles, in adherence with its mission to provide quality dental care to underserved children and their parents, proudly accepts Medicaid in every location. To find a participating Kool Smiles general dentist near you, please search for a dentist close to you, or call us today at 1-855-223-KOOL.

  • What is Medicaid and how can I find a general dentist who accepts Medicaid?

    Access to healthcare for millions of Americans

    Medicaid is a government program that provides access to healthcare for millions of Americans who would otherwise be uninsured. Medicaid also provides for dental coverage at varying levels for children and adults. Each state regulates its own Medicaid program in conjunction with the federal government. Unfortunately not many dentists take Medicaid as a payment option or restrict the number of patients they will see. This limits the choices an individual has to see an approved Medicaid dentist. Kool Smiles is unlike most dentists and welcomes all patients, including those with Medicaid coverage.

  • What makes Kool Smiles different from other general dentists who see kids?

    It is our mission to provide high quality dental care in a safe, fun and friendly environment.

    Our offices have been built with families in mind. Our offices feature spacious waiting rooms with a play area for children and most offices feature semi-private treatment areas for adults. We have a fun décor, staff who has been trained to help our young patients, and a desire to make sure all patients receive the dental care they deserve.

  • Does Medicaid cover my child's cost when I go to a participating general dentist?

    Typically Medicaid will cover any recipient under the age of 21.

    Details of what is covered for pediatric dental and adult oral health care varies from state to state. However, coverage typically includes dental pain relief, dental hygiene or teeth cleanings, addressing infections and tooth restorations. For a complete list of services covered in your state, just call us and we'll help you understand your Medicaid dental benefits.

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