Kool Smiles Patient Satisfaction
At Kool Smiles, we want to make sure everyone leaves with a smile. That's why we have a patient satisfaction program in place to track how we're doing, and we review the results every single month. Surveys are our way of finding out how we're doing. We do hundreds of them every month. We're very happy with the results, and hope you have a great experience, too.
A recent report found that 97% of our patients say they are likely to return to Kool Smiles for dental treatment and to refer us to friends and family. The reason is simple: we make sure the Kool Smiles experience is all about you. It starts with quality dental care provided in a clean, safe, and fun environment. With short wait times and the convenience of appointments that fit around your schedule, you get the quality dental care you want, when you need it.
See how we monitor patient satisfaction
We want to keep smiles on the faces of all of our patients, so we monitor patient satisfaction closely for every office. Watch the video »
While we're proud of our extremely low complaint rate—only 1 in every 4,000 appointments—we want every patient experience to be great. That's why we take every complaint seriously. In fact, our Vice President of Quality is notified of every complaint and responds to each one personally. In addition, Kool Smiles complaints are reported publicly in our Quality Report, which you can read here.
We're proud of our customer reviews. If you, or anyone you know, didn't have a great experience at Kool Smiles, we want to hear about it. Please contact us here so we can follow up with you.