How is Kool Smiles different from other offices?
Kool Smiles offices are specially designed for kids and their parents. Our staff is trained to work with children as young as 1, and with people of all ages. Our offices are equipped with everything needed for children and parents alike, including cheerful decor, and most offices offer playgrounds and other fun activities to keep children entertained and parents relaxed. We want your child´s visit to our office to be as enjoyable as possible. For adults, you can expect a comfortable, clean environment and the great customer service you deserve.
Do you treat adults?
Most Kool Smiles offices do treat adults, with a full range of services that includes cleanings and exams, extractions, fillings, permanent crowns, root canals, and bridges or partial dentures—all in our friendly, caring environment. Please call your nearest Kool Smiles office to ask if they are scheduling adult appointments.
Do you do orthodontics?
No, but we can refer you to an orthodontist near our office.
What dental care plans do you accept?
Kool Smiles accepts most major insurance plans, including Medicaid, State Children´s Health Insurance Programs (SCHIP), and United Concordia´s Tricare.
We accept several state-specific insurance providers, like Healthy Smiles, South Carolina Medicaid, Oklahoma Soonercare, Smiles For Children of Virginia, and MassHealth.
Do you have payment plans?
While most of our patients have insurance, we also accept patients with no insurance who pay with cash or credit cards. Unfortunately, for these patients we do not have a Kool Smiles payment plan; however, we accept CareCredit, and we can help you apply in our offices on the spot. We recommend that an initial evaluation be performed, including X-rays and a complete exam by the doctor. We will provide an estimate of all the dental work needed.
Are parents allowed in the back with their children?
Yes. At Kool Smiles, we welcome parents to accompany their children in the treatment area. For some patients, the presence of a parent or guardian helps the child build confidence. For other patients, having a parent or guardian in the room during treatment may cause the child to become inattentive to the clinical staff (much like a student can be distracted by having his or her parents in the classroom). The office manager, along with the doctor and the parents or guardians, work together to identify the best solution for each individual child, to make sure everyone is treated using the highest standards possible. After all, we believe every child deserves to have a positive dental experience, and working together with parents and guardians helps ensure that children recognize Kool Smiles as a caring, safe, and friendly place.
I would like to switch my Kool Smiles office because I have moved. What should I do?
Make an appointment at the new office and tell them you are a current Kool Smiles patient. Please make the appointment at least one week in advance to allow us time to transfer your records.
What should I bring if dental work was provided at another office that is not part of Kool Smiles?
- A copy of all X-rays
- An evaluation from the dentist who performed the dental service
My child saw another general dentist recently and I was not satisfied. Can he or she have another cleaning done by Kool Smiles now?
Most insurance plans have limitations on the services they will cover, and your child will not be covered for a cleaning until six months after the last one.
Do I need to bring recent X-rays from a previous general dentist, or will you take new ones?
Yes, bring any recent X-rays. We will take additional X-rays if needed, and let you know about any X-ray limitation in your insurance plan.
I was told by a previous doctor that my child needs to have a deep cleaning. Can he or she have a regular cleaning by Kool Smiles?
If the patient was diagnosed with any type of periodontal disease, he or she will require more than a regular cleaning. Our doctor will examine the patient to determine the best treatment. In most cases, our offices can provide the deep cleaning; if our office cannot, we will refer you to a local doctor who will.
Will my child have all of the work done on the first visit to Kool Smiles?
Many treatments are completed in one visit. If more extensive work is required, it will be completed over additional visits.